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I am registered with BeerTools.com. Why is my login not working in the forum?

Category: Forums

Your forum account is separate from your BeerTools.com account. To use the forum you will need to set up a forum account if you don't have one.

Where can I find more information on how to use BeerTools Pro?

Category: BeerTools Pro

We have two online resources that provide abundant information on how to use BeerTools Pro: BeerTools Pro Wiki - topics and articles on how to use BeerTools Pro with details on the interface an...

BeerTools Pro says my license key expired. What should I do?

Category: License Keys

Early BeerTools Pro license keys and trial license keys expire after a specified number of days. If you reinstall the OS or make significant changes on your computer, it is possible that you will have...

My membership expired. What happened to all my recipes?

Category: Expiration and Renewal

If the account has remained active, the recipes should still be recoverable. GOLD memberships allow more personal recipe slots than trial memberships, thus if a membership expires the extra slots beco...

What is the difference between BeerTools GOLD and BeerTools Pro?

Category: BeerTools Pro

We have two different kinds of products. The original BeerTools.com online recipe calculation tools are web based. These tools are handy for formulating recipes from any internet connected computer. T...

Where can I get the BTP connect web app?

Category: BeerTools Pro

BTP connect is available at https://connect.beertools.com/app The best way to use the web app is to add it to your mobile device home screen. This causes the app to behave as a native app on your mob...

How to Submit a Request for Data Deletion on BeerTools.com

Category: Knowledgebase

Go to the BeerTools.com Support Ticket System Visit BeerTools.com and navigate to the Support tab. Click on Submit a Ticket to open the ticket submission form. Fill Out the Support Ticket Form Su...

I couldn't save the recent items menu

Category: Errors

This error message shows when BeerTools Pro can't save the list of recent files opened when quitting or exiting. This can occur if there are not sufficient file permissions to write the recent items f...

Can I purchase a hard copy of BeerTools Pro on a CD?

Category: Downloading

Our software is only sold as a download. There are a couple advantages to this. When BeerTools Pro is purchased, a download link is added to the customer's personal download area on the site. This way...

Can I share BeerTools Pro .btp files between Mac and PC?

Category: BeerTools Pro

BeerTools Pro reads and writes the same file format on both platforms. Because .btp files are XML they can even be opened in a text editor.

I forgot my password. How can I reset it?

Category: User Login and Profile

If you need to reset your password, you may send us a password request by submitting a new support ticket.

Why are the graphics displaying incorrectly?

Category: Features

There are a number of possible reasons this occurs. The bit depth may be set to too low in your display settings. Change your computers display preferences to a bit depth of 32. Additionally, the driv...