[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 483: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 112: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 112: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 112: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 112: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 112: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 112: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 112: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 112: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 112: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
[phpBB Debug] PHP Warning: in file [ROOT]/includes/functions.php on line 4709: Cannot modify header information - headers already sent by (output started at [ROOT]/includes/functions.php:3841)
[phpBB Debug] PHP Warning: in file [ROOT]/includes/functions.php on line 4711: Cannot modify header information - headers already sent by (output started at [ROOT]/includes/functions.php:3841)
[phpBB Debug] PHP Warning: in file [ROOT]/includes/functions.php on line 4712: Cannot modify header information - headers already sent by (output started at [ROOT]/includes/functions.php:3841)
[phpBB Debug] PHP Warning: in file [ROOT]/includes/functions.php on line 4713: Cannot modify header information - headers already sent by (output started at [ROOT]/includes/functions.php:3841)
BeerTools Discussion Forum • View topic - Schmindling MaltMills assembly and customer service is BAD!!

Schmindling MaltMills assembly and customer service is BAD!!

Buying, building and using brewing equipment and apparatus. Product reviews and questions.

Moderator: slothrob

Schmindling MaltMills assembly and customer service is BAD!!

Postby veegs » Thu Nov 20, 2008 12:39 pm

DO NOT BUY FROM THIS JERK!!!

They sent a damaged mill, and in their paperwork mention many times about replacing damaged parts because they EXPECT IT TO ARRIVE DAMAGED!!!
(Wouldnt that lead you to changing either shipping companies, method or packaging??)

So I sent them photos of damage to get replacement parts, this is what the owner himself Jack Schmindling answered:

[i]"Yes, we expect damage. That is the nature of UPS shipping.

What you describe is typical of the damage.

All of your criticism can be corrected by charging more for the mill
except your comments about handling and assembly. If you think we would
intentionally ship a banged up mill, I think it best that you simply
return it for a refund.

With 20,000 happy customers we do not need an unhappy one.

Hang on to everything and we will arrange for UPS to pick it up.

js"[/i]

So, instead of following their OWN POLICY that was in the shipment paperwork of replacing the damaged parts they want to just take it back. So they can mail the damaged one to someone else? Was hoping to attach photos. If I can get them up I will follow up with URL to them

(PS, how do you turn ON BBCODE?? Options says off, but nowhere to turn it on!)
veegs
 
Posts: 4
Joined: Thu Nov 20, 2008 12:23 pm
Location: Seattle

RE:Schmindling MaltMills assembly and customer service is BA

Postby Legman » Thu Nov 20, 2008 7:01 pm

That's kinda F'd up. :o

I just ordered The Barley Crusher. I've only heard good things about them so far........and you can bet if it shows up damaged, it's going right back.
I don't know what you paid for that mill, but the Barley Crusher cost me $134.00 with shipping. http://www.barleycrusher.com/

Maybe you should give them a try and tell Mr. !@#$ to stick it! :mrgreen:
User avatar
Legman
Strong Ale
Strong Ale
 
Posts: 349
Joined: Sat Dec 08, 2007 9:02 pm
Location: North Carolina

Thanks, oh and when asking for parts...

Postby veegs » Thu Nov 20, 2008 8:45 pm

After sending reply mail, not so nice about how he was treating me the paying customer, and how he should understand how I feel waiting and when it arrives its broke, and that he should take more care and change shippers (or handlers as the damage clearly happened in house not at UPS) he replied and Im not kidding with the following:

-- Jack Schmidling <jack@schmidling.com> wrote:
Time for your meds, Honey.

js

Does that sound like a professional? He cannot handle criticism of his piece of junk product. Someone else told me the BC too, or Crankandstein, I will go with that
I am going to try to get charge reversed because he did not respond that he will send replacement parts or arrange for UPS to pick up. So I will reverse the charges then I bet UPS will be at my door to get it..
veegs
 
Posts: 4
Joined: Thu Nov 20, 2008 12:23 pm
Location: Seattle

Maltmill customer service

Postby chils » Fri Nov 21, 2008 1:12 am

I kinda got the same impression when I ordered from them.I was leery of ordering thru paypal rather than directly from a company and then never recieved an order confirmation from Schmidling.Only paypal.So I e-mailed JSP after about 2 1/2 weeks asking when I was likely to recieve my mill.Never got any replies after 2 e-mails but did get the mill after 3wks.The side plates on this thing are pressed cardboard-I'll probably end up replacing them w/ alum. plate.I agree, they need to wake up.This is a buyers market and they aren't the only game in town.It wouldn't have cost them anything to say "Sorry about the shipping damage we will get you a new mill in the mail"Instead they lost a customer and word spreads fast.
chils
Light Lager
Light Lager
 
Posts: 19
Joined: Fri Jul 18, 2008 9:39 pm
Location: Arkansas

Nice to know I am not alone!

Postby veegs » Fri Nov 21, 2008 1:52 am

Yes, same here I had to write to ask when it would arrive, and he did reply the same day saying it had shipped, but after a week it did not arrive, and I called and left a message as a woman says "Please leave a message and we will pick up the phone if we are available", so what do they do screen their calls?

But she did call me back when I called for a tracking number, as that is not provided either.

Well, I am going to reverse the charges since they sent me damaged goods and he did not acknowledge willingness to send replacement parts or a UPS label to ship it back.

How can it be cheaper to send it at high risk of getting damaged and then sending replacement parts, then just sending it in a styrofoam mould shape, like say computers are shipped in? it would never be broke. BUt you make that suggestion to him and like I said, he told me to take my meds!!!
veegs
 
Posts: 4
Joined: Thu Nov 20, 2008 12:23 pm
Location: Seattle

Barley Crusher

Postby Legman » Tue Nov 25, 2008 8:53 pm

I'm now the proud owner of a new Barley Crusher! :mrgreen:
It just arrived UPS without a single scratch or default. Perfect brand new condition. And best of all, it comes with a lifetime warranty.

I'm not gonna give ol' Schmidy any of my money. Word of mouth gets around quickly. What a jackass. :lol:
User avatar
Legman
Strong Ale
Strong Ale
 
Posts: 349
Joined: Sat Dec 08, 2007 9:02 pm
Location: North Carolina

Barley Crusher

Postby slothrob » Wed Nov 26, 2008 8:29 am

BTP v2.0.* Windows XP
User avatar
slothrob
Moderator
Moderator
 
Posts: 1834
Joined: Mon Apr 10, 2006 1:36 pm
Location: Greater Boston

Postby jawbox » Wed Nov 26, 2008 10:01 am

iMac 27", 3.4 GHz Intel Core i5, 8GB Ram, Mac OSX 10.12.6
iPhone 7+
iPad Pro 10.5
I like macs ;)
User avatar
jawbox
Imperial Stout
Imperial Stout
 
Posts: 530
Joined: Fri Oct 27, 2006 1:43 pm
Location: W. Dundee

mill gap

Postby slothrob » Wed Nov 26, 2008 7:58 pm

BTP v2.0.* Windows XP
User avatar
slothrob
Moderator
Moderator
 
Posts: 1834
Joined: Mon Apr 10, 2006 1:36 pm
Location: Greater Boston

Postby jawbox » Wed Nov 26, 2008 8:11 pm

iMac 27", 3.4 GHz Intel Core i5, 8GB Ram, Mac OSX 10.12.6
iPhone 7+
iPad Pro 10.5
I like macs ;)
User avatar
jawbox
Imperial Stout
Imperial Stout
 
Posts: 530
Joined: Fri Oct 27, 2006 1:43 pm
Location: W. Dundee

stuck sparges

Postby slothrob » Wed Nov 26, 2008 8:16 pm

BTP v2.0.* Windows XP
User avatar
slothrob
Moderator
Moderator
 
Posts: 1834
Joined: Mon Apr 10, 2006 1:36 pm
Location: Greater Boston

RE: STuck Sparges

Postby Legman » Wed Nov 26, 2008 8:53 pm

User avatar
Legman
Strong Ale
Strong Ale
 
Posts: 349
Joined: Sat Dec 08, 2007 9:02 pm
Location: North Carolina

stuck sparges

Postby slothrob » Thu Nov 27, 2008 8:16 am

BTP v2.0.* Windows XP
User avatar
slothrob
Moderator
Moderator
 
Posts: 1834
Joined: Mon Apr 10, 2006 1:36 pm
Location: Greater Boston

Re: RE: STuck Sparges

Postby beernut » Thu Nov 27, 2008 6:05 pm

beernut
 
Posts: 7
Joined: Tue Jan 22, 2008 5:36 am
Location: South Channel Tasmania

Grain crush

Postby Legman » Fri Nov 28, 2008 7:59 am

User avatar
Legman
Strong Ale
Strong Ale
 
Posts: 349
Joined: Sat Dec 08, 2007 9:02 pm
Location: North Carolina

Next

Return to Equipment

Who is online

Users browsing this forum: No registered users and 4 guests

cron