I'm having that same problem again, which is preventing me from opening BTP. Am I doing something wrong?billvelek wrote:Whether this is another issue or not, I'm going to mention it. When the pop-up window asking for a registration key appeared, as soon as I would enter any character in either my name or email line, the registration button would dim, leaving 'cancel' and whatever the other one was (request new key???) as the only choices. Anyway, it seemed awkward and appeared to be unfunctional the first couple of times I tried it with the old registration key I found on my download page.
Here is my situation: When I came back from my vacation, I managed to get BTP to run successfully on my desktop again; I've had a lot of things going on for the past several days (I'm a new grand dad again), so I haven't had a chance to do much with it. I just now tried to open it and the 'Registration Window' popped up. Unlike the complaints of others, this has never been a problem for me except what I've quoted above; for nearly the past two years, I've just clicked on the program and it's opened without ever asking me for a new key (if it ever has, it couldn't possibly be more than once or twice -- so infrequently that I can't even remember it). Anyway, it's doing it now, and the probem is the same as what I've quoted above; i.e., as soon as I try to enter any information into the panel -- either my 'Name', 'Email', or 'License Key' (using both the edit button or directly typing the key), then the "Register" button at the bottom immediately dims (becomes inactive) leaving only 'Exit' or 'Purchase' as my only options. When I select purchase, it opens your website on Internet Explorer, and 'Exit' does exactly that. So I appear to have no way to complete the registration process -- not to mention the fact that I'm puzzled why I would need to do that after already successfully registering in just the past week.
Because of the trouble I've had in the past with BTP becoming inoperable and then impossible to remove and reload, you can understand why I'm not going to touch a thing until I hear back from you. I am speaking now about the version 1.5. I haven't tried reloading version 1.0.29 because I'm afraid that will mess up version 1.5.