Ingredients Database Help

[ryhaynes]

I recently downloaded BeerTools Pro, but the Ingredients Database is empty. Do I have to add everything individually, or is there a way for me to download the database?

[slothrob]

Double check that you are looking in the "Ingredients DB" and not "My Ingredients".

The database should have downloaded with the program.

[ryhaynes]

Yep, I've checked both tabs, and I don't seem to have anything in the database...

I've tried reinstalling BTP and still no luck. Any thoughts on what I can do?

[slothrob]

Since it's New Year's day, Jeff might be taking the day off, but you should start by Submitting a Ticket in the Support area. Just click on the Support button at the top of the BeerTools web page and follow the instructions.

Meanwhile, do you have a BeerTools Pro folder in your Documents (or My Documents in Windows) folder? Does it contain a BeerTools Pro Library file?

[ryhaynes]

I see the the library file in My Documents (the RSD file, I assume), but I still can't see the ingredients in BTP. I tried rebuilding the database without much luck either.

I went ahead and created a support ticket, too, so thanks for your help!

[slothrob]

Unfortunately, beyond the usual "restart the computer" and "reinstall the program" advice, I'm not much help with system issues.

[jeff]

I see the the library file in My Documents (the RSD file, I assume), but I still can't see the ingredients in BTP. I tried rebuilding the database without much luck either.

I went ahead and created a support ticket, too, so thanks for your help!

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