Ingredients Database Help

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Ingredients Database Help

Postby ryhaynes » Sat Dec 31, 2011 3:35 pm

I recently downloaded BeerTools Pro, but the Ingredients Database is empty. Do I have to add everything individually, or is there a way for me to download the database?
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empty ingredients database

Postby slothrob » Sat Dec 31, 2011 5:39 pm

Double check that you are looking in the "Ingredients DB" and not "My Ingredients".

The database should have downloaded with the program.
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Empty Ingredients Database

Postby ryhaynes » Sat Dec 31, 2011 6:14 pm

Yep, I've checked both tabs, and I don't seem to have anything in the database...

I've tried reinstalling BTP and still no luck. Any thoughts on what I can do?
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Database

Postby slothrob » Sun Jan 01, 2012 9:13 am

Since it's New Year's day, Jeff might be taking the day off, but you should start by Submitting a Ticket in the Support area. Just click on the Support button at the top of the BeerTools web page and follow the instructions.

Meanwhile, do you have a BeerTools Pro folder in your Documents (or My Documents in Windows) folder? Does it contain a BeerTools Pro Library file?
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Database

Postby ryhaynes » Sun Jan 01, 2012 11:37 am

I see the the library file in My Documents (the RSD file, I assume), but I still can't see the ingredients in BTP. I tried rebuilding the database without much luck either.

I went ahead and created a support ticket, too, so thanks for your help!
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no Inventory

Postby slothrob » Sun Jan 01, 2012 2:21 pm

Unfortunately, beyond the usual "restart the computer" and "reinstall the program" advice, I'm not much help with system issues.
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Re: Database

Postby jeff » Fri Jan 13, 2012 5:41 pm

ryhaynes wrote:I see the the library file in My Documents (the RSD file, I assume), but I still can't see the ingredients in BTP. I tried rebuilding the database without much luck either.

I went ahead and created a support ticket, too, so thanks for your help!


Was your question answered by support?
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